ICKKY NIKKY’S

TERMS & CONDITIONS OF SERVICE
Discount Water and Mold Removal, LLC d/b/a Ickky Nikky’s (“Company”)
By signing this Agreement, approving an estimate or invoice, or authorizing work by electronic signature, email, text message, or Housecall Pro, the Customer agrees to the following Terms & Conditions.

1. AUTHORIZATION
The customer represents that they are the property owner or have legal authority to authorize the work.
The company is authorized to perform the services described in the approved estimate together with any approved change orders.
Electronic signatures, emailed approvals, text message authorizations, and Housecall Pro approvals shall have the same force and effect as an original signature.

2. SCOPE OF WORK
Only the work specifically listed on the approved estimate is included.
Any additional work requested by Customer or discovered during demolition, drying, cleaning, remediation, or reconstruction shall require additional authorization and may result in additional charges.
The company is not responsible for conditions outside the approved scope of work.

3. EMERGENCY SERVICES
Emergency mitigation services are intended to stabilize the property and reduce additional damage.
Services may include, but are not limited to:

• Water extraction
• Structural drying
• Controlled demolition
• Board-up
• Roof tarping
• Sewage cleanup
• Mold containment
• Biohazard stabilization

Once emergency services begin, all mobilization costs, labor performed, equipment delivered, and materials used are earned immediately and are non-refundable.

4. DEPOSIT & SCHEDULING
A deposit may be required before work begins.
Deposits reserve scheduling, allocate personnel and equipment, purchase materials, and prepare the project.
Once scheduling has occurred, materials have been ordered, equipment has been assigned, or work has commenced, the deposit becomes earned and is non-refundable except where prohibited by applicable law.
Customer cancellations after scheduling may result in forfeiture of the deposit and additional charges for mobilization, purchased materials, permits, administrative expenses, and other costs already incurred.

5. PAYMENT TERMS
Payment is due upon completion unless otherwise agreed in writing.
Insurance coverage does not relieve customers of responsibility for payment.
The company is not responsible for insurance denials, deductible amounts, depreciation, policy exclusions, delayed claim payments, or underpayments.
Past-due balances may accrue interest at the maximum rate permitted by applicable law.
The customer agrees to pay all reasonable attorney’s fees, court costs, collection costs, and other expenses incurred in collecting unpaid balances.

6. FLORIDA CONSTRUCTION LIEN RIGHTS
Customer acknowledges that the Company may preserve and enforce all rights available under Florida’s Construction Lien Law.
Failure to make payment may result in Company recording and enforcing a Claim of Lien against the property where permitted by law.

7. HIDDEN CONDITIONS
Water, mold, fire, and biohazard losses frequently conceal additional damage.
Company is not responsible for concealed conditions that could not reasonably be discovered before work began.
Discovery of hidden damage, structural deterioration, mold growth, asbestos-containing materials, lead-based paint, termite damage, code deficiencies, or other hazardous conditions may require additional work and additional charges.

8. WATER MITIGATION
The company performs water mitigation using generally accepted restoration practices, including applicable IICRC S500 standards.
Drying times vary based upon building materials, environmental conditions, hidden moisture, weather, utility interruptions, HVAC operation, and other factors beyond Company’s control.
The company does not guarantee specific drying times or moisture readings by any particular date.

9. MOLD REMEDIATION
The company performs mold remediation in accordance with the applicable IICRC S520 Standard of Care and any written remediation protocol, when applicable.
Mold remediation is intended to remove mold contamination within the authorized work area and restore the affected area to an acceptable condition based on the approved protocol.

10. ICKKY NIKKY’S CLEARANCE GUARANTEE
The company stands behind the quality of its mold remediation services.
Company guarantees that the remediated work area will pass an independent Post-Remediation Verification (PRV) performed by the same assessor who developed the original remediation protocol, provided that:

• The remediation scope is completed without alteration.
• No new water intrusion, elevated humidity, contamination, or environmental changes occur after remediation.
• Customer maintains all recommended environmental conditions, including electrical service, HVAC operation, and moisture control when required.
• The PRV is performed by the same independent assessor who prepared the original remediation protocol.
• No demolition, remodeling, or disturbance of the remediated area occurs before testing.

If the remediated work area fails the initial PRV solely due to Company’s workmanship, Company will perform additional remediation within the original scope at no additional cost until the work area achieves a passing PRV.

This guarantee does not apply to new moisture events, plumbing failures, roof leaks, HVAC failures, foundation movement, customer negligence, changes to the property after remediation, or testing performed by a different assessor without Company’s written approval.

11. CUSTOMER RESPONSIBILITIES
Customer agrees to:

• Maintain continuous electrical service.
• Maintain water service when required.
• Operate HVAC equipment when instructed.
• Provide safe and uninterrupted access.
• Secure pets.
• Remove valuables and fragile personal property.
• Notify Company of alarm systems or restricted access.

Failure to comply may delay completion and increase project costs.

12. DRYING EQUIPMENT
Customer agrees not to unplug, disconnect, move, cover, modify, or tamper with Company equipment.
If equipment operation is interrupted for reasons not caused by Company, additional monitoring visits, drying days, equipment rental, labor, and moisture mapping may be billed.
Customer is responsible for Company equipment that is lost, stolen, or intentionally damaged while located on the property.

13. CONTENTS & PERSONAL PROPERTY
Unless specifically included in the approved estimate, Company is not responsible for packing, moving, cleaning, storing, or protecting personal property.
The customer is responsible for removing cash, firearms, jewelry, collectibles, medications, important documents, and sensitive electronics before work begins.

The company is not responsible for damage to contents that were previously damaged, contaminated, inaccessible, or left within active work areas after notice was provided.

14. RECONSTRUCTION
Reconstruction pricing is based upon visible conditions at the time of estimating.
Additional concealed damage discovered during demolition may require revised pricing and Customer approval before work continues.
Exact matches of paint, texture, flooring, cabinetry, roofing, siding, tile, grout, stain, trim, or other finish materials cannot be guaranteed due to age, fading, weathering, discontinued products, or manufacturing variations.

15. Text Messaging and Communication Consent
By providing your telephone number to Icky Nikky’s Mold Remediation / Discount Water and Mold Removal, LLC (“Company”), you consent to receive communications from the Company regarding your requested services. These communications may include, but are not limited to, appointment scheduling, emergency service updates, estimates, project status updates, documentation requests, invoices, payment reminders, service notifications, and customer
support communications.
You authorize the Company and its authorized representatives to contact you by phone call, SMS/MMS text message, email, or other electronic communication methods using the contact information provided. Communications may be made using automated dialing technology, prerecorded messages, or other communication systems where permitted by applicable law.
Message frequency may vary based on your service needs. Message and data rates may apply depending on your mobile carrier and service plan.
Receiving text messages or electronic communications is not a condition of purchasing services from the Company. You may opt out of text message communications at any time by replying STOP to any text message received from the Company. For assistance, reply HELP or contact the Company directly.
By providing your contact information, you acknowledge and agree that electronic communications may be used as part of the Company’s normal service process, including communication related to estimates, authorizations, scheduling, project updates, invoices, and other matters associated with services provided by the Company.

16. LIMITATION OF LIABILITY
Company shall not be liable for indirect, incidental, special, punitive, or consequential damages.
Company’s total liability arising from this Agreement shall not exceed the amount actually paid to Company for the services giving rise to the claim.
The company shall not be responsible for pre-existing defects, code violations, hazardous materials not identified before work began, or conditions outside the approved scope of work.

17. FORCE MAJEURE
Company shall not be responsible for delays caused by hurricanes, flooding, severe weather, utility interruptions, labor shortages, supplier delays, governmental actions, pandemics, acts of God, or any other event beyond Company’s reasonable control.

18. DOCUMENTATION
The customer authorizes the Company to photograph, video record, moisture map, scan, and otherwise document the property before, during, and after work for insurance documentation, estimating, quality assurance, training, and legal purposes.
Customer information will be handled in accordance with applicable law and will not be publicly disclosed without permission except as required by law.

19. RIGHT TO SUSPEND WORK
Company may suspend or terminate work immediately for:

• Non-payment
• Unsafe working conditions
• Threatening or abusive conduct
• Utility interruption
• Lack of property access
  The customer remains responsible for payment for all work completed prior to suspension.

20. DISPUTE RESOLUTION
This Agreement shall be governed by the laws of the State of Florida.
Venue for any legal proceeding shall be in the county where the work was performed unless otherwise required by law.
The prevailing party in any legal action shall be entitled to recover reasonable attorney’s fees and costs where permitted by law.

21. ENTIRE AGREEMENT
These Terms & Conditions, together with the approved estimate, invoices, work authorizations, change orders, and written amendments, constitute the entire agreement between the parties.
No verbal statement or prior discussion shall modify this Agreement unless confirmed in writing.

22. ACCEPTANCE
Customers acknowledge that they have read these Terms & Conditions, understand them, and voluntarily agree to be bound by them.
Electronic signatures, emailed approvals, text message authorizations, and Housecall Pro approvals constitute legal acceptance of this Agreement to the fullest extent permitted by applicable law.